At CDK Global, we’re listening to you and we're taking action to better serve you and your business. Based on your feedback, we’ve made a renewed commitment to providing you with a better overall dealer experience through Customer Success.

The CDK expanded Service Delivery Model provides greater value to your business. We proactively work with you at every step of your engagement, aligning to your business priorities, and helping unlock the value of our products to achieve results.


Proactively supporting you along your engagement journey.


Improving your customer experience with dedicated resources.


Helping you fully unlock the value of CDK solutions.

CDK Global understands your need for an ongoing and consistent partnership, which is why we are shifting to a new service strategy. Customer Success ensures that your voice is heard.

Expanded Service Model

At CDK, our first and most important connection is always to you. We heard you, so we built an expanded Service Delivery Model that provides proactive, ongoing support to your dealership. Because we’re dealer people...that’s what we do.


A dedicated Customer Success Advocate aligns to your business priorities – establishing proactive engagement throughout key milestones.


We link performance KPIs to your business outcomes through our Customer Success Dashboard. You’ll get a clear view of how CDK solutions are driving your dealership forward.

Want to learn more about Customer Success? Fill out the form below and one of our experts will contact you shortly.