Build Trust Through Transparency

Increase Efficiency in Your Service Department

CDK ServiceView powered by TruVideo allows you torecord and send videos to
communicate directly with customers regarding repairs. Improving communication
between your Service department and your customers builds trust through
transparency to create better customer relationships — and a better bottom line.

 

Features of CDK ServiceView for Dealers Include:

  • High-definition videos created on a smartphone can be sent by text message directly to customers to view at their convenience
  • Two-way texting between Service department and customers makes video evaluation easy and accelerates approval of proposed vehicle service
  • Internal chat function for dealership personnel ensures fast and frequent communications between departments
  • Real-time analytics keep you informed of tool utilization, customer sentiment and engagement
“Through this tool, we are taking the mystery out of vehicle service for our customers and better engaging them in the process. This increase in transparency has already shown improvements with our customer relationships and increased our Service business by 26 percent.”

Dewayne Sanders, Service Director
North Park Lexus of San Antonio

Get What You Need to Start Improving Communication Between Your Service
Department and Your Customers