AI-ACCELERATED CRM
CDK isn’t just developing AI features; we’re developing AI-enhanced solutions to dealers’ real-world problems. That means leveraging the right AI tools, and integrating them directly into your workflows for peak performance. Here are just a few of the AI-accelerated features available to CRM and Modern Retail Suite customers.
Meet AIVA (Artificial Intelligence Virtual Assistant) for CRM, your sales team’s new MVP. Much more than a simple chatbot, AIVA is a lifelike point of contact for customers, capable of answering questions, scheduling appointments and keeping your sales team informed every step of the way.
AIVA combines recent advances in machine learning, natural language processing and generative AI to produce the most intelligent responses.
AIVA can work with customers over both email and SMS, delivering lifelike, conversational responses in 50+ languages.
AIVA responds to customers in real time — 24 hours a day, 365 days a year — so you never miss a lead.
AIVA consistently follows up with leads and seamlessly hands them off to your sales team when the time is right.
Predictive modeling provides dealers a marketing list of opportunities with a scoring model of propensity to buy based on multiple data points and customer-specific purchase cycle.
Combine customer information across multiple systems via machine learning, improving data hygiene and forming a more complete picture of your customers.
With our new AI Predictive Forms Suggestion platform (coming soon), you’ll be able to use your data from past deals to suggest which forms to use for similar deals in the future.
Free up your Sales team for higher-value tasks and increase productivity across the board.
Streamline the process of identifying, qualifying and following up on leads.
Give customers quick, relevant responses to their inquiries — regardless of the time of day or how busy the dealership is.
Learn more about our AI-accelerated CRM and Modern Retail workflow.