The Service landscape has its own set of challenges — from Technician shortages and efficiency concerns to retaining customers and generating additional revenue sources. Bolt-on solutions and disjointed applications make things even worse. If you don’t have a unified platform that builds consumer trust and Service revenue, you owe it to your dealership to get a solution that does.
Does your Service team have to repeatedly stop and start to deal with these issues?
Not being able to complete an entire workflow within the same system can throw the entire service process out of sync.
Having to toggle between apps and enter data multiple times during the workflow wastes time that could be better spent addressing your customers’ service needs.
Higher risk of inaccurate data resulting from manual inputting information from one interface to another.
Toggling between various parts, pricing and service fees slows down the service process and impedes the ability to ensure accurate pricing.
Bolt-on solutions create unnecessary inefficiencies, which reduce their overall value and ROI.
Disparate systems create learning barriers to users, resulting in productivity loss.
Clearer communications through text and video build trust and loyalty.*
of consumers say they are more likely to choose a dealership that offers connected car capabilities over a dealership that doesn’t.**
more hours per RO when Technicians share inspection by texting customers with HD-quality videos.†
Sources: * AAA Study, ** CDK Research Study, † TruVideo Data
CDK Fixed Operations is a true end-to-end service solution connecting the dealership with their customers at every touchpoint. With a focus on building trust through transparency and designed to drive more revenue for the service & parts departments while creating an exceptional consumer experience and increasing customer loyalty.
The Fixed Operations Suite has the features and the synergy necessary to be the best Service solution available today.
Incorporate all parts and service — from scheduling to invoicing — into a synergistic experience for greater efficiency and consistent pricing.
Send repair videos that clearly explain what needs to be done which builds transparency and trust, adding value to the dealership.
Let customers use their mobile devices to see the real-time status of their vehicles as they moves through the repair process.
Incorporate all parts and service — from scheduling to invoicing — into a synergistic experience for greater efficiency and consistent pricing.
Create incremental revenue by using Connected Vehicle data to see previously declined services that can be scheduled during check-in.
Generate 10% to 30% higher CSI scores* by using video and texting to help customers make more confident purchase decisions.
Put tablets with critical information into the hands of Advisors to enhance greetings, improve write-ups and expedite lane inspections.
Provide customers with a complete multipoint safety inspection and ensure additional service opportunities don’t pass you by.
Sources: *TruVideo, **Details and availability based on OEM
The more accurate, efficient and transparent your Service process is, the more satisfied your customers will be. Find out how CDK can make that happen. You’ve got nothing to lose, and everything to gain.
Contact Us and Let’s Examine Your Dealership’s Specific Needs