Reimagine Your Dealership’s Potential
With CDK Voice Connect
Connect Across Channels, Analyze Performance and Drive Customer Satisfaction
Voice Connect gives dealerships a seamless communication platform that unifies high-definition voice, advanced analytics, and AI-driven insights across departments. By managing with smarter insights, your dealership can make data-driven decisions, optimize operations, boost sales, and stay ahead of the competition. Every interaction becomes smoother and more personalized, so your customers truly feel the difference.
Never Miss a Sale or Service Opportunity
Voice Connect provides cloud-based technology for voice, text and video so you can create seamless omnichannel customer experience from inquiry to follow-up.
Gain More Control With Data-Driven Decisions
Voice Connect Analytics provides real-time insights into every call, missed opportunities and performance metrics, so you can track sales lead response times, analyze customer service trends and optimize dealership operations based on measurable data.
Streamline Operations With CRM/DMS Integration
Integrated with CRM and DMS systems, Voice Connect centralizes customer data, streamlines operations, boosts collaboration and ensures every customer interaction is captured in one place.
Communication Is Key to Your Business Success
Calls were missed, follow-up was delayed, or lead inquiries weren’t logged to the CRM.
Source : Foureyes, Automotive Benchmark Report, 2024
Connect With Customers More Efficiently
Technology is reshaping dealership communication, and your phone is still the most important tool to build trust, win business, and keep customers coming back. CDK Voice Connect gives your team a smarter, cloud-based phone system that integrates across departments, drives collaboration, and turns every call into an opportunity. With built-in analytics, mobility, and reliability, it helps you uncover insights, improve workflows, and deliver the seamless experience today’s customers expect.
And when you need extra support, the CDK Contact Center is there as an extension of your team, providing trained professionals to manage inbound and outbound calls, so your staff can focus on selling, servicing, and strengthening relationships.
Enhance Customer Experience
- Cloud-based platform for voice, video, and text communication
- Call Pop delivering instant customer info instantly for personalized, professional interactions
- Click-to-call enabling faster, effortless connections
- Streamlined call flows across departments to reduce missed calls, transfers and hold times
Streamline Your Operations
- Integration with CRM/DMS for seamless internal collaboration
- Flexible mobility from desk and car lot to remote work locations
- Consistent view across departments
- Scalable with dealership growth
Boost Revenue Activities
- Convert more calls into sales
- Streamline communications across departments
- Capture missed service opportunities
- Optimize marketing spend
Manage With Insights
- Access live customer call recordings
- Generate detailed call reports by department or individual
- Measure call handling, response times, and team performance
- React faster with preset alerts and notifications
Turn Data into Action with AI
- Access AI call transcriptions and summaries
- Spot competitive trends and customer needs with key word search
- Auto-create and complete follow-up tasks
- Predict outcomes and make smarter decisions
Extend Your Team
- Free up your staff as CDK Contact Center manages inbound and outbound sales and service calls
- Rely on experienced, trained professionals to ensure productive customer conversations
- Benefit from proven expertise managing millions of calls each year
- Integrate seamlessly with your CRM and scheduling solutions
Systems and Site Manager
Lone Star Mercedes-Benz
Helpful Insights
Deep Automotive Experience
Integration to Make Your Job Easier
End-to-End Support
