CONNECT WITH US

Reimagine Your Dealership’s Potential

With CDK Voice Connect




Connect Across Channels, Analyze Performance and Drive Customer Satisfaction

CDK Collaboration Solutions empower dealerships with a seamless communication framework that integrates high-definition voice technology, robust analytics and cross-department data unification. Our solutions ensure customers can connect with the right team members across their preferred channels, while actionable performance insights enable data-driven improvements in operations and sales.

Never Miss a Sale or Service Opportunity

Voice Connect provides cloud-based technology for voice, text and video so you can create seamless omnichannel customer experience from inquiry to follow-up.

Gain More Control With Data-Driven Decisions

Voice Connect Analytics provides real-time insights into every call, missed opportunities and performance metrics, so you can track sales lead response times, analyze customer service trends and optimize dealership operations based on measurable data.

Streamline Operations With CRM/DMS Integration

Integrated with CRM and DMS systems, Voice Connect centralizes customer data, streamlines operations, boosts collaboration and ensures every customer interaction is captured in one place.

CDK Global

Communication Is Key to Your Business Success

Calls were missed, follow-up was delayed, or lead inquiries weren’t logged to the CRM.

Source : Foureyes, Automotive Benchmark Report, 2024

Connect With Customers More Efficiently

Technology is transforming the way we work. Real-time collaboration tools give your team the ability to be productive from anywhere. Consumers also want a seamless, modern dealership experience that fits their preferences — online, in-store or virtually. With CDK, you can optimize your operations with strategic decisions that elevate your team performance and benefit your customers.

CDK Global

Enhance Customer Experience

  • Simple and cloud-based
  • Combine voice, video and text for personal and responsive communication
  • Better call flow handling
  • Reduce missed calls, hold times and transfers

CDK Global

Streamline Your Operations

  • Integration with CRM/DMS for seamless internal collaboration
  • Flexible mobility from desk and car lot to remote work locations
  • Consistent view across departments
  • Scalable with dealership growth

CDK Global

Boost Revenue Activities

  • Convert more calls into sales
  • Streamline communications across departments
  • Capture missed service opportunities
  • Optimize marketing spend

CDK Global

Manage With Insights

  • Real-time customer data for a better personalized experience
  • Enhance reporting and recording
  • Improve call resolution, sales and business outcomes
  • Elevate and measure team performance
CDK knows dealers need to be ready with real, powerful solutions built around communications.
Keith Brooks
Systems and Site Manager
Lone Star Mercedes-Benz

View All Insights

Deep Automotive Experience

Integration to Make Your Job Easier

End-to-End Support

25+
Years of Proven Experience
Largest IT Solutions provider in the industry with over 25+ years of proven experience
15,000+
Networks Built and Monitored
Support more than 15,000 dealership networks, including 4,000 voice networks
200,000
Phones
Support 200,000 phones and managing over 120 million calls per month
4,000+
Dealers
Over 4,000 dealers use our Managed IT Services
Top 10
Gold Certified
Cisco "Top 10" Gold Certified Global Partner

Connect With Our Experts

Ready to request a free 1:1 collaboration meeting?
Our dedicated team is here to help with:

  • Setting achievable goals to provide a solid foundation for your dealership
  • Guiding your journey and creating a plan to achieve a more productive and secure workforce that enhances the customer experience
  • Transitioning from legacy infrastructure to current, sustainable solutions
  • Ongoing management of your environment and devices