Customers Aren’t the Only ones driving home happy
Hear firsthand why dealers are excited about the CDK Fixed Operations Suite.
“CDK knows our business inside and out, and they give us solutions within Fixed Operations to let us just do our job and let us do it easily and right.”
Eliminate guesswork. Make sure you’re taking advantage of our smart features that enhance efficiency and increase customer loyalty by building trust throughout the entire Service experience.
of customers would visit a dealership for service if it offered a real-time update for their vehicle.*
of those who went elsewhere for service are willing to return to a dealership for a better Service experience.*
would return to a dealership for service if they provided recommendations based on their driving history and the vehicle’s service history.*
*CDK Research Study
Real-Time Status Updates
Remove the unknown
by giving customers instant updates on their vehicle’s progress
with Vehicle Tracker. Customers click on a link they receive on
their smart device via text message and presto — instant
communication with customers about their vehicle’s progress.
Premier Tech Video
Elevate customer
communications with personalized HD videos sent directly by text
from your certified Technicians. This results in quicker approvals
and enhances the experience by delivering more personalized and
effective communications.
Predictive Service
Boost the perception of
your Service department by anticipating your customer needs with
Predictive Service. Spotlight future service requirements and
communicate upcoming service concerns.
Hear firsthand why dealers are excited about the CDK Fixed Operations Suite.
Maybe you have an operational bottleneck — a bolt-on solution that was once effective but is now interfering with your workflow. See how these features could improve dealership communication at every step for unparalleled transparency and efficiency.
Keep everyone on the same page and eliminate communication error through a single pricing database. This transparent pricing solution allows your staff members to build customer trust and provide accurate pricing throughout the entire Service workflow.
Eliminate toggling between applications, manually copying information, task duplication and potential input errors. The CDK Fixed Operations Suite brings harmony to your dealership's operations with transparent communication and system unity so that every part of the process communicates with each other without losing any data.
Imagine everybody at every step in the workflow communicating seamlessly with your system — including eSignature, document archiving, and extended warranty information. You’ll save time and effort by streamlining workflows and increasing productivity.
Inefficient workflows with too many clicks are hard on your team and make training difficult. The newly enhanced Service UI makes booking easier with one click from the RO Dashboard.
Last year, new-car dealerships in the U.S. earned over $142 billion in Service and Parts sales — but that only represents about 30% of the market.** Canada dealerships earned over $30 billion.*** It's time to increase your share.
**2023 NADA Data Report. ***2023 CADA Data Report.
“Our ASRs have increased from about 20% ASR approval rate to about 32%.”
Our goal is to help you create a seamless experience for your customers and team. To learn more about CDK Fixed Operations, please fill out this form and we’ll contact you shortly.