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Get a view of the whole service picture.

You never want your customers to feel like they’re in the dark about the work you’re doing on their car. The CDK Service platform helps ensure they never do, with tools that include CDK ServiceView powered by TruVideo.

Use photos and video to show them exactly what’s wrong — and what you’re asking them to approve.

Integrate workflows for better efficiency.

Improve consumer experience; texting is preferred — it’s simple, fast and improves CSI scores.

Allow customers to choose their communication by texting or even calling directly from the video text.

Provide up-to-the-minute pricing.

Gain visibility and control in client interactions with continuity of service.

of consumers prefer texting the dealership about vehicle services.*


Turn greater transparency into greater trust. And greater trust into bigger Fixed Ops profits.

Consumers want to text with you.

  • Service Advisors need quick approvals so work isn't held up in the service bay — 90% of texts are read within three minutes of being received**.
  • Texting has a 93% better follow-up rate when dealership texts with customer vs. phone and email* — producing 2 to 5 extra Service appointments per week.

Connect with customers easily, and in the way they prefer.

  • Get faster responses on additional service recommendations and increase ROs.
  • Save time and money with integrated workflows for better efficiency.
  • Easily create and text a video of the customer’s vehicle and show exactly what needs repair, it’s like personally leading the customer into the service area. Their understanding increases, along with their trust.

Sources: * Contact at Once | ** CDK Insights | † Automotive News

Discover the secret ingredient to winning back Service customers.

Think you know what it is? Read our latest Service blog to find out.


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