Don’t Lose Out on Additional Service Revenue

See How CDK Fixed Operations Enhances Communications, Productivity and Profitability

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Why Settle for Sporadic Connections?

Today's customers expect real-time communication, and they expect it on their mobile devices. They want to be greeted upon check-in, receive up-to-the-minute service updates and view videos from certified Technicians. Not only does a fully integrated Fixed Operations system provide seamless communication, it also provides customers with additional service recommendations that can lead to increased revenue. If you don’t have a unified system that builds consumer trust and Service revenues, you owe it to your dealership to get a solution that does.

 

Uncoordinated Communications Are a Losing Proposition

Do your service customers get enough information up front to make an informed decision or do they have to wait and call multiple times for updates?

INSUFFICIENT INFORMATION

An incomplete ASR leads to a lack of trust/transparency, delayed approval

DUPLICATED TASKS

Increased wait time for ASR approvals can delay service, drive inefficiency and potentially cause a loss of revenue.

INCREASED CALL VOLUME

Customers calling to check on their vehicle status prevents the Service team focusing on tasks that generate additional service revenue.

LACK OF TRUST

The absence of Technician video inspections can result in customers distrusting recommendations and lead to a loss of revenue.

BAD CUSTOMER EXPERIENCE

Customers want answers ASAP — receiving service updates from multiple numbers and sources leads to frustration.

Inefficient Workflows

Disparate systems create learning barriers to users, resulting in productivity loss.

Dealer Success Is Key to Our Game Plan

30%

Up to 30% higher CSI scores

Clearer communications through text and video help customers make more confident purchase decisions1

75%

willing to return

Customers who went elsewhere for service are willing to return to their dealership for a better experience.2

15% – 30%

more hours per RO when Technicians share inspection by texting customers with HD-quality videos.3

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Sources: 1. AAA Study, 2. CDK Research Study, 3. TruVideo Data

Deliver a More Integrated Service Process With CDK Fixed Operations

CCDK Fixed Operations is a unified solution with best-in-class features that include real-time vehicle data, predictive service, and industry-leading video & communication tools. Why settle for a helter-skelter system when you can get a streamlined end-to-end solution that builds loyalty and profits?

BUILD SYNERGY AND REVENUE

Incorporate all parts and service — from scheduling to invoicing — into a synergistic experience for greater efficiency and consistent pricing.

FOSTER TRUST

Send repair videos that clearly explain what needs to be done which builds transparency and trust, adding value to the dealership.

KEEP THEM POSTED

Enable customers to get real-time status updates on their mobile device as as their vehicle moves through the service process.

BENEFIT FROM HISTORY

Create incremental revenue by leveraging Connected Vehicle data to see previously declined services that can be scheduled during the service appointment check-in.

RAISE CSI SCORES

Generate 10% to 30% higher CSI scores by using video and texting to help customers make more confident purchase decisions.

MAKE A POSITIVE IMPRESSION

Put tablets with critical information into the hands of Advisors to enhance greetings, improve write-ups and expedite service lane inspections.

PROTECT AND PROFIT

Safeguard customers with a complete multipoint inspection and ensure additional service recommendations don’t pass you by.

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Connect With More Customers

When you have a more streamlined and transparent Service process, your customers will be satisfied — and it will show in your profits. Give us a call and find out how. You’ve got nothing to lose, and everything to gain.

Contact Us and Let’s Examine Your Dealership’s Specific Needs