It’s hard to keep up with the ever-changing demands of the always-connected world.
Your customers expect to have information at their fingertips, on multiple channels. But keeping up with their expectations can be impossible to manage by yourself. Who really has the time and resources to properly implement or train a dedicated in-house BDC?
And it’s not only the setup that’s complicated and time consuming. Managing that BDC, including retraining after inevitable employee turnover and ensuring your staff is following best practices, can be very costly to your dealership.
If your BDC responds to a lead within an hour, you are 7X more likely to qualify that lead than those who respond even an hour later, and 60X more likely than those who wait 24 hours.
Source: Harvard Business Review
At Elead, we know that you don’t always have the bandwidth to answer every single customer inquiry. But our BDC team does.
With the largest U.S.-based automotive call center backing you up 24/7, you can be sure every single customer inquiry will be answered promptly by a friendly, knowledgeable customer care rep. They can schedule appointments, vet leads and begin building the relationships that you now have more time to convert to sales.
