See How Our Solutions Can Keep Your Service Department Firing on All Cylinders
Our scheduling solution make it easy for customers to book Service appointments anytime, from any device. With real-time availability and built-in capacity controls, dealerships can optimize shop efficiency while delivering a seamless customer experience. Integrated check-in and communication tools keep the process smooth from start to finish. Whether it’s online, over the phone, or through our AI Virtual Assistant, scheduling is smarter, faster and more connected.
Customers can now schedule an online appointment directly from a Google Search for dealers with a Google Business account for faster more streamlined scheduling.
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The new online scheduling workflow shows availability first, to minimize friction and provide a better consumer experience. In fact, dealerships are experiencing a 10% increase in online conversions with this workflow. *
*CDK Customer Data, 2025
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Our in-store scheduling tool streamlines the entire appointment process, making it faster and more convenient for both customers and dealership staff. With centralized scheduling for one store or an entire dealer group, your team can deliver informed, personalized service. The result is a smoother experience that drives efficiency and customer satisfaction.
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It's easy to enroll through CDK University. Simply click the course link below (sign in or register, if needed), select a session, and click Enroll.
6447 - Fixed Operations - Getting Started with Scheduling Service Appointments
AIVA is an intelligent virtual assistant built to modernize service scheduling and customer engagement. By leveraging conversational AI, AIVA helps dealerships connect with customers more efficiently and effectively – across voice, chat, and text. It’s designed to enhance the experience for customers, while driving measurable results for the dealership.
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Like most dealerships, we were overwhelmed with answering Service calls in a timely manner. These calls were mostly appointments. AIVA is a game-changer. It takes the common maintenance calls and magically handles them, automating the appointments that don’t necessarily need human intervention. Our Advisors can better manage their time and let AIVA answer the calls so we can focus on our customers in the dealership.
T. Doyle
Fixed Operations Director
Shaker Auto Group
It's easy to enroll through CDK University. Simply click the course link below (sign in or register, if needed), select a session and click Enroll.
Our customer communications solution keeps your customers informed and your team efficient. It delivers automated notifications for appointment scheduling, real-time repair order status updates, and other key milestones, sent via text and email, so customers always know what’s happening. Built-in AI capabilities ensure messages are professional, personalized, and available in multiple languages, helping you connect with every customer in a way that feels seamless and consistent.
Our consumer portal keeps customers connected throughout the service process by tracking real-time repair order details as the vehicle moves through each stage. It provides transparency into work being performed, recommended services, and progress updates. This visibility builds trust and confidence while reducing uncertainty, creating a more engaging and informed service experience.
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