See How Our Solutions Can Keep Your Service Department Firing on All Cylinders
Our scheduling solution make it easy for customers to book Service appointments anytime, from any device. With real-time availability and built-in capacity controls, dealerships can optimize shop efficiency while delivering a seamless customer experience. Integrated check-in and communication tools keep the process smooth from start to finish. Whether it’s online, over the phone, or through our AI Virtual Assistant, scheduling is smarter, faster and more connected.
Customers can now schedule an online appointment directly from a Google Search for dealers with a Google Business account for faster more streamlined scheduling.
Available
The new online scheduling workflow shows availability first, to minimize friction and provide a better consumer experience. In fact, dealerships are experiencing a 10% increase in online conversions with this workflow. *
*CDK Customer Data, 2025
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It's easy to enroll through CDK University. Simply click the course link below (sign in or register, if needed), select a session, and click Enroll.
Our in-store scheduling tool streamlines the entire appointment process, making it faster and more convenient for both customers and dealership staff. With centralized scheduling for one store or an entire dealer group, your team can deliver informed, personalized service. The result is a smoother experience that drives efficiency and customer satisfaction.
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It's easy to enroll through CDK University. Simply click the course link below (sign in or register, if needed), select a session, and click Enroll.
6447 - Service Scheduling - Introduction to Scheduling Appointments
AIVA is an intelligent virtual assistant built to modernize service scheduling and customer engagement. By leveraging conversational AI, AIVA helps dealerships connect with customers more efficiently and effectively – across voice, chat, and text. It’s designed to enhance the experience for customers, while driving measurable results for the dealership.
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Like most dealerships, we were overwhelmed with answering Service calls in a timely manner. These calls were mostly appointments. AIVA is a game-changer. It takes the common maintenance calls and magically handles them, automating the appointments that don’t necessarily need human intervention. Our Advisors can better manage their time and let AIVA answer the calls so we can focus on our customers in the dealership.
T. Doyle
Fixed Operations Director
Shaker Auto Group
It's easy to enroll through CDK University. Simply click the course link below (sign in or register, if needed), select a session and click Enroll.
Our customer communications solution keeps your customers informed and your team efficient. It delivers automated notifications for appointment scheduling, real-time repair order status updates, and other key milestones, sent via text and email, so customers always know what’s happening. Built-in AI capabilities ensure messages are professional, personalized, and available in multiple languages, helping you connect with every customer in a way that feels seamless and consistent.
Our consumer portal keeps customers connected throughout the service process by tracking real-time repair order details as the vehicle moves through each stage. It provides transparency into work being performed, recommended services, and progress updates. This visibility builds trust and confidence while reducing uncertainty, creating a more engaging and informed service experience.
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Keep customer communications moving with CDK Service Marketing for Fixed Operations. Manage professional, always-on outreach from a single platform without relying on a third-party marketing provider. Easily create, personalize and deploy AI-enhanced email and SMS campaigns that help drive engagement and retention. With both automated and custom communications, you can reach the right customers at the right time quickly, efficiently and cost-effectively.
Available for Qualified Dealers
It's easy to enroll through CDK University. Simply click the course link below (sign in or register, if needed), select a session and click Enroll.
Technician productivity drives Service department performance. That's why the Technician Workflow brings inspections, communication, repair management, time tracking and AI-powered tools together in a single experience designed to eliminate time killers and keep work moving. The result is a more efficient workflow, increased Technician productivity, and greater opportunities to drive Service revenue.
Technicians can now manage their day from a single workflow, eliminating the need to switch between systems and interrupt repairs. From tracking time and managing repair orders to communicating with Advisors and Parts personnel, every feature is designed to help Technicians stay focused, improve productivity, and keep work moving efficiently through the shop.
Available to Qualified Dealers
It's easy to enroll through CDK University. Simply click the course link below (sign in or register, if needed), select a session, and click Enroll.
Minimize the time-consuming task of writing repair stories with AI-generated Cause and Correction entries. Using repair order data, parts information and data from millions of historical repairs, this feature speeds up Technician workflows and helps dealerships maximize revenue by keeping Techs focused on what they do best.
Available for Qualitied Dealers
Predictive Service uses generative AI to analyze millions of historical repair records and identify components with a high probability of failure. Predictions are tailored to the vehicle using regional and weather-specific data. Technicians receive alerts when a prediction is triggered, which helps them make proactive inspections that can create new service opportunities and help prevent future breakdowns. It’s a smarter, data-driven way to boost efficiency, trust and revenue in the Service Lane.
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Our Reporting and Analytics framework gives dealerships KPI‑driven reporting that converts raw data into measurable, data‑backed insights. With this enhanced visibility, dealerships can use their data to drive operational efficiency, optimize performance and support strategic growth across every area of Fixed Operations.
Turn operational data into actionable insights and drive Service department growth and greater efficiency. By measuring individual and team use of the Fixed Operations Suite against key business metrics, this report provides you with a strategic advantage.
Your Service department can maximize inspection impact using this report to measure results, identify missed opportunities, and make decisions using actionable insights. By comparing actual financials, it drives growth in customer-pay sales — the most profitable, controllable part of your business.
Your Service department can maximize inspection impact using this report to measure results, identify missed opportunities, and make decisions using actionable insights. By comparing actual financials, it drives growth in customer-pay sales — the most profitable, controllable part of your business.This report indicates which additional Service recommendations can have the greatest impact on sales and profits, helping you make data-driven decisions to boost performance.
As the repair order reaches its final stages, the focus shifts to closing things out smoothly and getting the vehicle back to the customer. The Fixed Operations Suite supports booking, cashiering and repair order closeout with intuitive tools designed to reduce friction and make completing the customer repair journey fast and easy.
Say hello to a faster, smarter way to book Repair Orders within the Fixed Operations Suite. The reimagined Booking workflow lets your dealership seamlessly book customer pay and internal service lines right from the RO Dashboard. Book with speed and precision using the one-click slider or work directly in the RO for quick adjustments. Booking has never been more efficient.
Available for Qualified Dealers
It's easy to enroll through CDK University. Simply click the course link below (sign in or register, if needed), select a session, and click Enroll.
6484 - CDK Service: Getting Started with Booking a Repair Order
Process payments and close repair orders seamlessly in the Fixed Operations Suite. Now available for sites with modernized booking, it’s a faster, more convenient way to keep daily operations running smoothly.
Available Soon
It's easy to enroll through CDK University. Simply click the course link below (sign in or register, if needed), select a session, and click Enroll.