CDK Global

The Scheduling Dashboard Just Got Smarter

We’ve made some exciting enhancements to the Scheduling Dashboard to make it easier to stay connected with customers. The fly-out panel includes new quick-access icons for email and text— communicating with customers instantly. This new fan-favorite feature will make a big impact on your day-to-day efficiency.

The fly-out panel also displays the real-time repair order status. Your BDC agents now have immediate access to answers and can provide customers the information they need without any runaround.

New Consumer Portal Makes Communication Even Better

By revolutionizing communication with a consumer portal, CDK is providing more effective and personalized interactions throughout the consumer service experience. This effortless channel provides key value to dealerships through asynchronous communications, so your customers can stay informed of their repairs and can get details when it’s convenient for them. With the portal, your Service Advisors are freed up from answering phone calls and providing status updates or explaining difficult repairs.

Technician Workflow (TK)

Do you want to keep your Technicians all in one place? We're currently in pilot for our new Technician Workflow (TK). With this newly enhanced functionality, your Technicians will be able to:

Clock on/off punch times for repair orders
Pause and resume the Technician timer with predefined reasons (hold for parts, customer, other)
Control timer actions like stop, pause and resume and act on important details such as 3Cs, notes and punch time history — all from a convenient new Punch Time panel
View and pause active timers even when navigating away from a repair order
View actual time spent for all service lines on a specific repair order

Want a bird's-eye view into your Technicians' efficiency? With this new functionality your Advisors and Service Managers can:

View the actual time run by all Technicians for all service lines on a specific repair order
Add multiple Technicians to work on a service line
View consolidated actual time spent by all Technicians

Want to learn more or join our pilot group? Fill out this form and we’ll contact you soon to see if you qualify.

ARTIFICIAL INTELLIGENCE

AIVA (Artificial Intelligence Virtual Assistant)

Introducing AIVA for Fixed Operations

Meet AIVA, your Service Advisors’ new best friend. Our AI-driven virtual assistant schedules appointments in real time and is fully integrated into the appointment scheduler using your capacity settings. AIVA schedules appointments 24/7 through phone, web chat and text so your staff can optimize efforts that generate more Service revenue and elevate the customer experience.

AIVA is:

A Natural Conversationalist: AIVA combines machine learning, natural language processing and generative AI to deliver intuitive, conversational responses in 50+ languages.
An Extension of Your Team : AIVA can answer all calls, texts and web chats — 24 hours a day, 365 days a year — but also knows when to pass calls over to your team for further assistance.