CDK Global

Communicate Without Leaving Your Workflow

Great news! Our ServiceView communication platform is now built right into your service workflow — no need to hop to another tab to send a text. Plus, it includes all our powerful AI features like professional messaging and translation in 50+ languages.

The Scheduling Dashboard Just Got Smarter

We’ve made some exciting enhancements to the Scheduling Dashboard. The fly-out panel includes new quick access icons for email and text to make it easier to stay connected with customers. This new fan-favorite feature will make a big impact on your day-to-day efficiency.

And there's more good news — the fly-out panel also displays real-time repair order status. Your BDC agents now have immediate access to answers and can provide customers the information they need when they need it.

New Consumer Portal Makes Communication Even Better

Our Consumer Portal revolutionizes communication and raises the bar for the consumer service experience. This easy-to-access channel is designed for effective asynchronous communications, so your customers can stay informed of their repairs and can get the specific details they need when it’s convenient for them. Your Service Advisors can now reach out to more customers, book more appointments, and spend less time answering phone calls, providing status updates, or explaining difficult repairs.

Tech Time

Do you want to keep your Technicians all in one place? We're currently rolling out beta for our new Tech Time feature. With this newly enhanced functionality, your Technicians will be able to:

Clock on/off punch times for repair orders
Pause and resume the Technician timer with predefined reasons (hold for parts, customer, other)
Control timer actions like stop, pause and resume and act on important details such as 3Cs, notes and punch time history — all from a convenient new Punch Time panel
View and pause active timers even when navigating away from a repair order
View actual time spent for all service lines on a specific repair order
Add Technician Stories

Want a bird's-eye view into your Technicians' efficiency? With this new functionality your Advisors and Service Managers can:

View the actual time run by all Technicians for all service lines on a specific repair order
Add multiple Technicians to work on a service line
View consolidated actual time spent by all Technicians

Want to learn more or join our pilot group? Fill out this form and we’ll contact you soon to see if you qualify.

ARTIFICIAL INTELLIGENCE

AIVA (Artificial Intelligence Virtual Assistant)

Introducing AIVA for Fixed Operations

Meet AIVA, your Service Advisors’ new best friend. Our AI-driven virtual assistant schedules appointments in real time and is fully integrated into the appointment scheduler. AIVA schedules appointments 24/7 through phone, web chat and text so your staff can optimize Service revenue-generating efforts and elevate the customer experience.

AIVA is:

A Natural Conversationalist: AIVA combines machine learning, natural language processing and generative AI to deliver intuitive, conversational responses in 50+ languages.
An Extension of Your Team : AIVA can answer all calls, texts and web chats — 24 hours a day, 365 days a year — but also knows when to pass calls over to your team for further assistance.

Increase Service Revenue

Answers all calls during and outside normal business hours 24/7, including multiple simultaneous calls, without placing any customer on hold

Improve Customer Satisfaction

Provides a conversational and intuitive dialogue in over 50 languages

Optimize efficiency

Seamless integration with Appointment Scheduler uses dealer capacity settings, so your staff can focus on high-value tasks

Gain the

Fixed Operations

Advantage