You never want your customers to feel like they’re in the dark about the work you’re doing on their car. The CDK Service platform helps ensure they never do, with tools that include CDK ServiceView powered by TruVideo.
Use photos and video to show them exactly what’s wrong — and what you’re asking them to approve.
Integrate workflows for better efficiency.
Improve consumer experience; texting is preferred — it’s simple, fast and improves CSI scores.
Allow customers to choose their communication by texting or even calling directly from the video text.
Provide up-to-the-minute pricing.
Gain visibility and control in client interactions with continuity of service.
Consumers want to text with you.
Connect with customers easily, and in the way they prefer.
Sources: * Contact at Once | ** CDK Insights | † Automotive News
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