Looking for ways to give your Service customers a positive experience from start to finish? Asking a customer to pay for work they weren’t expecting after they've dropped off their car and returned home is not a good way to start. Unless you can start with a tablet interface that allows you to do a walk-around inspection to identify additional work items at your dealership, or in their driveway. Then, you can send photos, videos and approval requests directly to their phone, so they’re never asked to sign off on anything sight unseen.
Put cutting-edge technology to work for your dealership with solutions that save valuable time, improve profits, and increase communication. That translates to happier Service customers and a whole lot of cha-ching.
Learn more about what CDK Service has to offer.
A profitable Service department begins with productivity. And productivity begins in the Service bays, which is where your Technicians belong. It's also where CDK Service helps them remain, turning hours, selling parts and delivering a major boost to your bottom line.
With CDK Service, it's easier to identify dealership needs and schedule appointments. That can mean more cars coming into your Service bay and more profits to your Fixed Ops department.
Optimize Operations
A single-system workflow puts all your service tools in one place.
Boost Efficiency
Easy appointment scheduling and vehicle inspections save valuable time.
Provide Better Service
Online tools make your customers' dealership experience a positive one.
CDK Appointment
Making scheduling service easy. Customers can create appointments online, anytime, anywhere. Plus, your Sales team can easily schedule a first service appointment immediately after a sale. Access additional productivity tools like CDK ServicePricing and Recommended Maintenance Menu with consistent pricing from appointment to invoice.
CDK Lane
Provide a better experience by meeting customers with a tablet as they drive into the lane. Empower your advisors with access to customer information, vehicle history, and recalls. Sell additional service with access to Lane Inspections, recommended OEM specific service menus, and previously declined services. Take pictures or video of damage and note concerns with the tap of a finger. Create a repair order and capture a customer’s eSignature that integrates directly into Document Archiving.
CDK Inspect
Automate the inspection process with CDK Inspect. It combines our entire CDK Service solution to help maximize your service efficiency with access to vehicle history, previously declined work, and ServicePricing — including labor and parts pricing and availability — at your fingertips. Streamline the process of selling additional work with internal messaging and mobile ASR approvals to your customer including pictures and video.
