CDK Global

Looking for ways to give your Service customers a positive experience from start to finish? Asking a customer to pay for work they weren’t expecting after they've dropped off their car and returned home is not a good way to start. Unless you can start with a tablet interface that allows you to do a walk-around inspection to identify additional work items at your dealership, or in their driveway. Then, you can send photos, videos and approval requests directly to their phone, so they’re never asked to sign off on anything sight unseen.

Put cutting-edge technology to work for your dealership with solutions that save valuable time, improve profits, and increase communication. That translates to happier Service customers and a whole lot of cha-ching.

Learn more about what CDK Service has to offer.

CDK Service

A profitable Service department begins with productivity. And productivity begins in the Service bays, which is where your Technicians belong. It's also where CDK Service helps them remain, turning hours, selling parts and delivering a major boost to your bottom line.

Flexible tools for a productive Fixed Ops department

With CDK Service, it's easier to identify dealership needs and schedule appointments. That can mean more cars coming into your Service bay and more profits to your Fixed Ops department.

Optimize Operations

A single-system workflow puts all your service tools in one place.

Boost Efficiency

Easy appointment scheduling and vehicle inspections save valuable time.

Provide Better Service

Online tools make your customers' dealership experience a positive one.

 

Core CDK Service components

CDK Appointment

Making scheduling service easy. Customers can create appointments online, anytime, anywhere. Plus, your Sales team can easily schedule a first service appointment immediately after a sale. Access additional productivity tools like CDK ServicePricing and Recommended Maintenance Menu with consistent pricing from appointment to invoice.

CDK Lane

Provide a better experience by meeting customers with a tablet as they drive into the lane. Empower your advisors with access to customer information, vehicle history, and recalls. Sell additional service with access to Lane Inspections, recommended OEM specific service menus, and previously declined services. Take pictures or video of damage and note concerns with the tap of a finger. Create a repair order and capture a customer’s eSignature that integrates directly into Document Archiving.

CDK Inspect

Automate the inspection process with CDK Inspect. It combines our entire CDK Service solution to help maximize your service efficiency with access to vehicle history, previously declined work, and ServicePricing — including labor and parts pricing and availability — at your fingertips. Streamline the process of selling additional work with internal messaging and mobile ASR approvals to your customer including pictures and video.

CDK Service features

Online Service Appointments

Convenient 24/7 access keeps the customer in control. Your customers can schedule appointments on your website or from their mobile device, quickly and simply.

Customer Notifications

Notify customers via text/email for appointment confirmation, appointment reminders, mobile additional service recommendations and vehicle ready notifications.

Mobile Write-Up

With tablet in hand, greet customers at their vehicle and create a repair order — easily and efficiently. Access vehicle history, recalls, previously declined services, and OEM-specific tiered maintenance menus to help sell additional service in the lane — while providing a better customer experience.

Internal Communication Tools

Integrate your Service and Parts departments with internal messaging, texts, and easy-to-read tracking dashboards that provide up-to-the-minute repair order updates.

Streamlined Service Upsells

Provide your customers vehicle status via text/email about additional recommended service work, including pricing, photos and videos. Allow customers to approve or decline the work from their mobile device.

eSignature Captures

Easily complete the write-up process by creating the repair order and capturing signatures directly on your tablet. Signed work orders are saved to the Document Archiving application on your CDK Drive DMS for easy access down the line.

Full Lift Inspection

Ensure that every vehicle that comes through your Service department receives an MPI, to help increase dollars per RO while providing an excellent customer experience.

ServicePricing Integration

Provide to-the-penny pricing, parts availability, related repairs, and preassigned parts available throughout the repair order process.

Powerful Analytics

Robust reporting and utilization dashboards available to manage the KPIs important to a successful Service department.