In a world where nearly all car shoppers expect at least a part of the purchasing process to be completed digitally, you have help. Preparing your dealership to meet the shifting needs of your customers is no small task, but we’ve been fine-tuning powerful solutions to get it done. We call it Modern Retailing.
Accelerate the digital transformation through an omnichannel approach, and prepare for a new modern automotive retail experience.
Dealers have responded with a digital presence that’s effective in getting shoppers to visit the salesfloor, but that’s no longer cutting it in today’s climate. Dealers now must face the challenge to digitally transform the entire dealership experience — from the negotiation desk to the F&I Office to contract signing and delivery.
Company research has found 70 percent of Infiniti customers who are aware of the remote offering want it to continue past the pandemic, according to Matthew Wilson, Director of Client Experience and Training at Infiniti.1
Enable an omnichannel approach that offers three different car-buying experiences for customers:
A car-buying experience that is completely remote end-to-end
An experience that starts online and ends on your showroom floor
An entire brick and mortar experience
Build trust with customers by providing accurate pricing, incentives, trade-in evaluations, and local taxes and fees on your website. Then, continue to strengthen your relationship with seamless data integration with CRM and desking tools that give customers confidence they’re getting the vehicle they built online. Securely and accurately complete the sale, with all the legalities in place, and without ever requiring a face-to-face meeting. That’s Modern Retailing.
72 percent of consumers say they need a vehicle just as much now, or more, than they did prior to COVID-19.2
Connected Store is built by automotive retailing experts who know how to create profitable deals and exceed customer expectations. Our award-winning online retailing tool brings the power of your showroom to the living room by allowing customers to shop, build and quote their vehicle.
Seamlessly connect your business and optimize the experience for your customers —no matter the location— with data-driven insights delivered right to your phone.
Create confidence with your buyer by giving them a personalized experience while completing the sales process with Elead DealBuilder, a mobile CRM and DMS software solution.
Working through a remote deal for your customer doesn’t mean you have to remove important F&I processes and products that help keep you profitable.
Give your customers the option for a completely mobile delivery and create a true mobile delivery workflow that includes the white-glove treatment they would get shopping in store.
When the shopper transitions from a self-service mode to your professional, guided selling is your moment of truth—where your outcome is determined. With a flexible workflow that enables your staff to engage and assist in selling to your shoppers throughout the process online, virtually, remotely and in store, you’re ahead of the curve.
They can pick up right where the shopper left off, and blow away expectations by ensuring every step of your well-defined process is followed, giving you compliance every time. That’s how Modern Retailing is revolutionizing the car buying experience on both your—and your customers’—terms.
43 percent of consumers are largely hesitant to purchase in store due to catching or spreading COVID-19.2
PERSONALIZE YOUR F&I EXPERIENCE TO INCREASE PROFITS
by Dave Doff | 19 February 2020
Chances are, some of the best experiences you’ve had in your life were personalized just for you. Today’s consumers demand more customized experiences, whether it’s ordering a cup of coffee, planning a vacation, streaming a movie, or buying a car.