Creating a Virtual Customer Experience.

No matter how tough it gets out there, your heavy equipment customers still have a job to do — and your dealership still has a difference to make. Stay connected to your employees and customers in the field and on the job site with a suite of leading-edge remote solutions integrated with CDK IntelliDealer.™

CDK ID MobileAccess

Give your Technicians a way to look up equipment and parts, post time, and update work order information in the field. CDK ID MobileAccess enables remote real-time information from your IntelliDealer DMS.


 

Produce accurate mobile inspections, including Site Inspections and Rental Return Inspections from MobileTech, Traffic or manually as needed

Clock repair time to work order segments

Search Parts inventory

View and share equipment inventory

Maintain customer information

Create your own Virtual Customer Experience



Text Connect and Alerts

Take your service to the next level for both your customers and employees by sending crucial text and email communications directly from your IntelliDealer DMS.

  • 93% faster follow-up
  • Text enable your landlines
  • Records of texts within IntelliDealer
    • Texting is done through IntelliDealer
    • Never lose the data when employees leave the company
  • Send internal and external text messages/emails
  • Customers can text approvals to do work and order parts
  • Dealership can text that customer service is complete


 



Shop For Parts 24/7 with CDK MyDealer

Keep customers connected to their dealership accounts 24/7. Offer your customers self-service access to their account and equipment information when and where they want it.

  • Buy parts online from your own branded e-commerce store
  • Access detailed account and dealership contact information
  • Manage owned/rented equipment
  • View invoices, statements and prior orders
  • Accept ACH online payments
  • Request service appointments
  • Get support from Tethr It Now, a real-time video calling platform for remote troubleshooting


 

 

Remote Tech Support with Tethr It Now

Tethr It Now uses augmented reality capabilities to help you facilitate parts ordering, virtual inspections, remote training, operational troubleshooting and more. Connect with employees and customers within seconds — wherever they are.


 

Technical Support

Guide operators through troubleshooting and training from afar.

Efficient Dispatches

Dispatch Technicians knowing they will arrive with the right parts and tools.

Virtual Inspections

Conduct equipment inspections without having to leave the store.

Stand out from Competitors

Usage of the technology has a direct effect on uptime and the customer


No app installation required!
Source: *Tethr It Now

Virtual Customer Experience