When it comes to the Service customer experience, transparency is key. Upfront pricing, real-time repair progress tracking and personalized video updates from technicians all go a long way toward increasing trust, customer satisfaction and revenue.
Give customers the convenience of multi-channel appointment scheduling, including online booking with 24/7 access.
Provide accurate, consistent pricing for the customer, while increasing efficiency for your employees with a fully integrated service pricing solution.
Increase customer loyalty and engagement by letting them see real-time status updates via their smart device as their vehicle moves through the repair process.
Get quicker repair approvals, increased service revenue and higher NPS results by capturing videos of the vehicle in the service bay and texting them directly to the customer.
Contact us to learn how CDK can help you elevate the Service Customer Experience.