Are you spending time, energy and money to attract customers, only to turn them away when they call and can't get through? With AI-enhanced solutions for Fixed Operations, calls get answered, customers get better service and revenue keeps flowing.
Say hello to AIVA, your Service department’s trusted virtual assistant. AIVA provides immediate value to your team by answering incoming calls, scheduling appointments and freeing up your staff to focus on servicing customers.
With natural language processing, AIVA can respond fluently in 50+ languages — making it easier for customers to get their needs heard.
AIVA never misses a ring. Calls get answered, and appointments get scheduled — 24 hours a day, 365 days a year. Customers that may need human assistance can be transferred to a live representative.
AIVA integrates with the scheduler tool and, if a customer requests an appointment time that is not available, will recommend an alternative slot.
AIVA identifies existing customers and associated vehicles, and can create a new record for new customers.
Ensure your dealership looks and sounds its best with every customer interaction, thanks to sophisticated AI features designed to enhance clarity, drive engagement and increase customer satisfaction.
Deliver pristine audio clarity without compromise to the technician’s voice.
Even in noisy environments, our AI-powered subtitles allow customers to seamlessly watch your videos and respond without delays. Also supports ADA compliance for the hearing impaired.
Get real-time insight into a customer’s experience, enabling prompt resolution of concerns as they arise.
Use our AI-powered text analyzer to transform your staff’s writing into professional responses to customer requests and inquiries, including spelling and grammar corrections.
Streamline customer interactions by effortlessly handling common inquiries, providing a variety of fitting responses tailored to the individual customer’s needs.
Communicate with customers in their preferred language, eliminating barriers that may impede a seamless service transaction.
Contact us to learn more about AI-enhanced Fixed Operations solutions.