Modern Retail Boosts Transaction Speed and Net Promoter Scores.

Few things affect the customer experience, and NPS, more than time. The slow-moving traditional retail model can turn customers into critics in a matter of hours.

On the other hand, an integrated Modern Retail workflow that respects customers’ time could convert those detractors into promoters in a matter of minutes. Which will you choose?

30 min

of waiting for the F&I Manager brings NPS down by 42%^*

46%

of car buyers currently have to spend two hours or more at the dealership to complete their purchase^*

70%

of car buyers think the traditional dealership format isn’t optimized for future needs^**

*CDK Friction Points 2024 Study
**Harris Poll & Urban Science

Improve Every Part of the Car Buying Journey

Give Customers Control

Our digital retail omnichannel feature ensures a continuous consumer journey that lets them drive the experience — from online to showroom.

Follow Every Lead

Advanced AI features in our fully integrated CRM drive sales engagements and efficiency, so you can communicate better, close deals faster and increase customer satisfaction scores.

Speed Up Trades

Make the trade-in appraisal process so simple it can be done remotely. Consumers share a photo, VIN and answer a few questions, and you can make a firm trade-in offer in minutes.

Streamline Lending

E-Contracting lets you electronically sign lender contracts and submit them directly to available lenders from the digital deal jacket.

Smarter Data Integrations

Help team members move faster and reduce the errors that come with rekeying data, while creating a seamless car buying journey that provides a better overall customer experience.

Put Time on Your Side

Contact us to learn more about the benefits of an integrated Modern Retail workflow.

Waiting 30 minutes for F&I decreases NPS by 42%.* Stop the waiting with an integrated Modern Retail workflow.