Focus On: Growth and Gains

Raise the bar across your team — and across the customer experience — with the comprehensive, performance-improving functionality of the CDK Fixed Operations Suite, part of the CDK Dealership Xperience.

Grow Trust,
Gain Revenue

Growth is key to success — whether it’s growing strong customer relationships or improving your team’s skills to grow their careers alongside the business. The comprehensive solutions in the CDK Fixed Operations Suite help you improve on both fronts.

30%

higher CSI scores from better text and video communications with customers*

15 – 30%

more hours per RO when Technicians share HD-quality inspection videos with customers**

75%

of customers who went elsewhere for service are willing to return for a better experience†

21%

of daily fixed operations productivity is lost due to manual processes‡

Sources: * AAA Study, ** TruVideo Data, † CDK Research Study, ‡ CDK Global Insights

Elevate the Customer Experience

AIVA for Fixed Ops (AI Virtual Assistant) answers customer calls 24/7/365 — no being stuck on hold or having to leave a message.

HD-quality Technician videos build customer trust through transparency and speed up ASR approvals.

AI-powered text chat translation, and automatic subtitles and noise cancellation on Technician videos, improve the clarity of communications.

Vehicle Tracker gives customers real-time status updates, including links to an actionable consumer portal, as their car moves through the repair process.

Strengthen
Operations

Predictive Service uses advanced analytics and machine learning to clue Technicians in to components with a high probability of failure.

Our multipoint inspection solution streamlines the inspection process, maximizing Service efficiency and revenue opportunities.

Our integrated service pricing solution gives Technicians direct access to parts pricing, keeping them in the repair bay and focused.

Raise the Bar

Connect with us to learn what the CDK Fixed Operations Suite can do for your business.