In the age of AI tools, human expertise is more important than ever. AI-enhanced Fixed Operations solutions from CDK are informed by 50 years of industry experience — an approach we call hybrid intelligence. It’s how we deliver more tailored tools that save your staff time, so they can spend more hands-on time with customers.
Features like Predictive Service use machine learning to foresee possible failures based on millions of repair records.
We make intelligent use of AI to improve the clarity of customer communications across phone, text and video.
Our always-on virtual assistant ensures you never miss a call to schedule service — even if that call happens after hours.
We brought AIVA (Artificial Intelligence Virtual Assistant) to Fixed Operations because we understand the challenge Service Advisors face juggling customers on site and on the phone. With AIVA fielding calls, Advisors can give in-person customers their undivided attention, while callers get prompt assistance — no matter how busy the dealership is.
Hybrid intelligence is all about finding smarter, modern solutions to age-old problems. With AIVA on the team, you don’t have to choose between the revenue in hand and the revenue on the phone.
63%
of customers call to schedule service appointments
8 min
the average amount of time Service customers spend on hold
20%
of Service calls need to call back or never get answered
Source: CDK Service Shopper Study
Imagine if you could use AI to anticipate potential failures based on vehicle make, model, year and mileage — or if they could send customers videos with automatic subtitles and noise cancellation for smoother ASR approvals. That’s the power of hybrid intelligence at work.
AI can’t tailor a suit — or run a Service Center. But with guidance from the industry experts at CDK, it can meaningfully improve the experience for Service staff and customers. Hybrid Intelligence is just another way CDK delivers real solutions to dealers’ real world problems.
Connect with us to learn more about what hybrid intelligence can do for your dealership.