Customer trust is fragile, so treat it with care. Every interaction matters. That’s why CDK protects every Service touchpoint with features like high-quality Technician videos and real-time vehicle tracking, giving customers peace of mind — and every reason to come back.
These days, customers expect real-time updates on everything: their food, their packages and even their vehicle repairs. CDK makes it easy to give them what they want with automated texts that take them to our connected dashboard. They’ll get real-time updates on their car’s status and your team will get fewer anxious phone calls.
When it comes to ASR approvals, seeing is believing. Give your Technicians the ability to send customers high-quality videos that point out exactly what needs service — with AI-powered subtitles and noise cancellation to make sure the message comes through loud and clear.
10-30%
Higher CSI scores from using video and texting*
* TruVideo data15-30%
more hours per RO when technicians share HD-quality videos with customers*
* TruVideo data23%
of Dealership Appointments are scheduled by our AI Virtual Assistant**
** CDK Global Data
A Helpful Virtual AssistantAIVA can help customers schedule Service appointments via phone, text or chat — in over 50 languages.
Always OnAIVA is on call 24 hours a day, 365 days a year. Customers always get immediate assistance.
A Smart SchedulerAIVA identifies existing customers and associated vehicles, and can create a new record for new customers.
We care as much about our customers’ experience as you care about yours. CDK Customer Care is always just a click or call away, with options for self service, phone support, live chat and online case submissions via our Customer Care Portal.
Search
Our AI-driven knowledge base search provides quick answers to your questions 24/7
Chat
Live agent chat provides quick and convenient answers to any question
Call
Speak with an agent to address your urgent questions
Submit
Submit an online case 24/7 for less urgent topics
90%
Industry-leading customer satisfaction (CSAT)†
†Retently 2025 CSAT Benchmarks<1 min
chat response time; <2 minute phone response time
400+
Customer Care agents with 10+ years average tenure
Contact us to learn how CDK communication solutions can improve your customer relationships — and your bottom line.