Your Service center is littered with opportunities for additional revenue — you just need the right tools to collect it. The CDK Fixed Operations Suite makes scheduling and upselling easy, so you make the most of every job.
One of the easiest ways to increase revenue is to make it easier for customers to schedule service. However, online self-service scheduling isn’t a one-size-fits-all solution. Consumers have different preferences — and if you don’t cater to them, you could miss out on their business.
of service customers prefer calling dealerships to book appointments
of those calls go unanswered
Source: CDK Service Shopper Study
AIVA (Artificial intelligence Virtual Assistant) is a comprehensive solution to both customers’ and dealers’ scheduling pain points.
of appointments are scheduled by our AI Virtual Assistant
Source: CDK Data from AIVA Dealers
Missing issues during vehicle inspection leaves money on the table. Predictive Service uses a combination of historical vehicle data, advanced analytics and AI to identify vehicle components likely to fail and include them in the multipoint inspection. This helps staff know what to look for — and what to sell — right off the bat.
When it comes to ASR approvals, seeing is believing. CDK ServiceView lets your Technicians send customers high-quality videos that point out exactly what needs service — with AI-powered subtitles and noise cancellation to make sure the message comes through loud and clear.
higher CSI scores from using video and texting
more hours per RO when Technicians share HD-quality videos with customers
Source: TruVideo data
Contact us to learn how the Fixed Operations Suite can help you capitalize on revenue opportunities throughout the Service center.
