Auto customers today expect speed, convenience and accuracy. If a dealership doesn’t deliver, they’ll find one that does. 78% of customers buy from the company that responds first.1 The e-book, "Driving Sales With Artificial Intelligence" explores AI’s role in automotive sales, and how it can be used most effectively to secure customers and keep them. Download it now.
Source: 1. Lead Response Management Study (Dr. James Oldroyd, MIT/ InsideSales.com)
When fully integrated with your CRM, AI enables faster, smarter and more personalized interactions — at scale. It also frees up your Sales teams to focus on building relationships and closing deals.
46%
increase in lead-to-close ratio when applying AI2
25% - 35%
increase in appointments set using AIVA AI ratio after applying AI3
73%
Compound growth rate expected for AI market4
48%
of dealers use AI to improve customer service5
Sources: 2. CDK Friction Points Study 2025, 3. CDK CRM Research and Analytics, 4. “Automotive Artificial Intelligence Market by Offering, Technology (Deep Learning, Machine Learning, Computer Vision, Context Aware Computing, and Natural Language Processing), Process Application, Component and Region – Global Forecast to 2027”, 5. CDK Market Research and Insights 2024
By using advanced large language models, it also enables dealers to send personalized communications through email or text. An AI-enabled CRM also provides assistants that can manage ongoing communications automatically.
Before adding AI to your CRM, there are things you need to know. Download the e-book to discover what works and what doesn’t. You’ll gain practical insights on how to assess your current CRM and Tech Stack, plus you'll learn what to look for when choosing the right AI tools and vendors. There’s also an action checklist to help you implement AI in your CRM and Sales processes.