See How Our Solutions Can Keep Your Service Department Firing on All Cylinders
Our scheduling solution make it easy for customers to book Service appointments anytime, from any device. With real-time availability and built-in capacity controls, dealerships can optimize shop efficiency while delivering a seamless customer experience. Integrated check-in and communication tools keep the process smooth from start to finish. Whether it’s online, over the phone, or through our AI Virtual Assistant, scheduling is smarter, faster and more connected.
Customers can now schedule an online appointment directly from a Google Search for dealers with a Google Business account for faster more streamlined scheduling.
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The new online scheduling workflow shows availability first, to minimize friction and provide a better consumer experience. In fact, dealerships are experiencing a 10% increase in online conversions with this workflow. *
*CDK Customer Data, 2025
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Our in-store scheduling tool streamlines the entire appointment process, making it faster and more convenient for both customers and dealership staff. With centralized scheduling for one store or an entire dealer group, your team can deliver informed, personalized service. The result is a smoother experience that drives efficiency and customer satisfaction.
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It's easy to enroll through CDK University. Simply click the course link below (sign in or register, if needed), select a session, and click Enroll.
6447 - Fixed Operations - Getting Started with Scheduling Service Appointments
AIVA is an intelligent virtual assistant built to modernize service scheduling and customer engagement. By leveraging conversational AI, AIVA helps dealerships connect with customers more efficiently and effectively – across voice, chat, and text. It’s designed to enhance the experience for customers, while driving measurable results for the dealership.
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Like most dealerships, we were overwhelmed with answering Service calls in a timely manner. These calls were mostly appointments. AIVA is a game-changer. It takes the common maintenance calls and magically handles them, automating the appointments that don’t necessarily need human intervention. Our Advisors can better manage their time and let AIVA answer the calls so we can focus on our customers in the dealership.
T. Doyle
Fixed Operations Director
Shaker Auto Group
It's easy to enroll through CDK University. Simply click the course link below (sign in or register, if needed), select a session and click Enroll.
Our customer communications solution keeps your customers informed and your team efficient. It delivers automated notifications for appointment scheduling, real-time repair order status updates, and other key milestones, sent via text and email, so customers always know what’s happening. Built-in AI capabilities ensure messages are professional, personalized, and available in multiple languages, helping you connect with every customer in a way that feels seamless and consistent.
Our consumer portal keeps customers connected throughout the service process by tracking real-time repair order details as the vehicle moves through each stage. It provides transparency into work being performed, recommended services, and progress updates. This visibility builds trust and confidence while reducing uncertainty, creating a more engaging and informed service experience.
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Our solutions include advanced AI and are designed to keep your Service Technicians productive and profitable. From inspections and parts requests to sending additional service recommendations and capturing Technician videos, every tool is built to streamline their workflow and reduce time spent away from the vehicle. It’s all about improving efficiency to help your team deliver faster, smarter service.
Time is money in the Service Bay, and our new Technician Time feature helps your Technicians make the most of both. Instead of jumping between screens, Technicians can now clock on and off repairs directly from their existing workflow, which helps them save time and complete jobs with fewer interruptions. It’s a simple but powerful way to improve efficiency and keep their focus where it belongs: on the vehicle.
Coming Soon
It's easy to enroll through CDK University. Simply click the course link below (sign in or register, if needed), select a session, and click Enroll.
Minimize the time-consuming task of writing repair stories with AI-generated Cause and Correction entries. Using repair order data, parts information and data from millions of historical repairs, this feature speeds up Technician workflows and helps dealerships maximize revenue by keeping Techs focused on what they do best.
Coming Soon
Predictive Service uses generative AI to analyze millions of historical repair records and identify components with a high probability of failure. Predictions are tailored to the vehicle using regional and weather-specific data. Technicians receive alerts when a prediction is triggered, which helps them make proactive inspections that can create new service opportunities and help prevent future breakdowns. It’s a smarter, data-driven way to boost efficiency, trust and revenue in the Service Lane.
Coming Soon
Our Reporting and Analytics framework gives dealerships KPI‑driven reporting that converts raw data into measurable, data‑backed insights. With this enhanced visibility, dealerships can use their data to drive operational efficiency, optimize performance and support strategic growth across every area of Fixed Operations.
Analytical reporting, a new feature in the Fixed Operations Suite, delivers three KPI-driven reports with trend analysis and historical data. It turns past performance into predictive insights that drive smarter, more strategic decisions across your dealership.
