Premier communication solutions from CDK can help decrease call volume, speed up ASR approvals and keep customers informed. An informed customer is a happy customer. Happy customers come back for more service.
Increase customer loyalty and engagement by letting them see real-time status updates via their mobile device as their vehicle moves through the repair process.
Get quicker repair approvals, increased service revenue and higher NPS results by capturing videos of the vehicle in the service bay and texting them directly to the customer.
Let customers approve additional service requests (ASRs) from their mobile device, decreasing downtime, accelerating repairs and improving profitability.
Give customers the convenience of multi-channel appointment scheduling, including online booking with 24/7 access.
Customer communication is the key to unlocking your Service department’s full potential. Tech-forward, customer-centric solutions from CDK make it easy for customers to see their vehicle’s repair status - and easy for them to quickly approve additional service requests. It’s just one of the many reasons that dealerships like Jaguar Land Rover Cincinnati choose CDK.
Jaguar Land Rover • Cincinnati, OH
“Since moving to the Fixed Ops Suite, CSI has actually gone up 20%.”
Contact us to learn how CDK can help you elevate the Service Customer Experience.