Clarity
Consistency
Communication

Real-time vehicle updates. Crystal-clear technician videos.

Earn customer loyalty. Capture more revenue. Move business forward.

Top Grade Customer Comms Pay Off

Premier communication solutions from CDK can help decrease call volume, speed up ASR approvals and keep customers informed. An informed customer is a happy customer. Happy customers come back for more service.

30%

higher CSI scores from better text and video communications with customers1

15 -30%

more hours per RO when technicians share HD-quality inspection videos with customers2

75%

of customers who went elsewhere for service are willing to return for a better experience3
Sources: 1. AAA Study, 2. TruVideo Data, 3. CDK Research Study

Sterling Quality Communication Solutions

Vehicle Tracker

Increase customer loyalty and engagement by letting them see real-time status updates via their mobile device as their vehicle moves through the repair process.

HD-Quality Technician Videos

Get quicker repair approvals, increased service revenue and higher NPS results by capturing videos of the vehicle in the service bay and texting them directly to the customer.

Mobile ASR Approvals

Let customers approve additional service requests (ASRs) from their mobile device, decreasing downtime, accelerating repairs and improving profitability.

Online Scheduling

Give customers the convenience of multi-channel appointment scheduling, including online booking with 24/7 access.

Don’t Take It From Us

Customer communication is the key to unlocking your Service department’s full potential. Tech-forward, customer-centric solutions from CDK make it easy for customers to see their vehicle’s repair status - and easy for them to quickly approve additional service requests. It’s just one of the many reasons that dealerships like Jaguar Land Rover Cincinnati choose CDK.

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Jaguar Land Rover • Cincinnati, OH

“Since moving to the Fixed Ops Suite, CSI has actually gone up 20%.”

— Rich Allen
General Manager

20%

increase in CSI

Let’s Talk

Contact us to learn how CDK can help you elevate the Service Customer Experience.