Drive Fixed Operations Efficiency to the Max With Our Seamless Workflows
Discover why dealers are revved up about the
CDK Fixed Operations Suite.
Join us on
a journey as satisfied dealers share their firsthand experiences.
Your Service department could be a smooth-operating, money-making machine, but is it? Maybe your technology isn’t keeping pace with customers' demands, or your Service team is stuck playing "red light, green light" with unintegrated workflows. Stop losing business to inefficiencies. Elevate your service with the power of the CDK Fixed Operations Suite.
“We've seen a 30% increase in gross profit in our service department in just one year and up 25% in our parts department. We're pushing out about a 20% increase in CSI. Customers are thanking our Technicians by name.”
Rich Allen
General Manager
Jaguar Land Rover Cincinnati
Your operations can’t reach its full potential when your Service team must repeatedly stop and start to deal with these issues:
Give Them an Integrated Process With Real-Time Updates From Start to Finish
Are you ready to rev up your ROs, retention and revenue? The CDK Fixed Operations Suite delivers an unbeatable customer experience while increasing your bottom line. Through seamless workflows and modern technology, our end-to-end Service solution connects the dealership with its customers at every touchpoint and keeps them connected throughout.
Our souped-up features enhance your team's efficiency and transparency at every step, making you the envy of all Service shops.
Incorporate all parts and service — from scheduling to invoicing — into a synergistic experience for greater efficiency and consistent pricing.
Let your employees communicate with customers in their language with translationAI within texting.
Reach customers through their favorite channel — by text — including appointment alerts, confirmations and more, all from a single number. Additionally, they'll get real-time vehicle updates during the repair process.
Build transparency and trust by sending repair videos that clearly explain what needs to be done.
Give Advisors tablets to enhance customer greetings and increase engagement. Utilize a standardized, multipoint inspection process to ensure your Technicians are thorough every time. Drive additional profit with OEM-specific scheduled maintenance menus and special promotions.
Help customers approve faster by texting them additional service recommendations and receiving their approvals, complete with signatures, by mobile device. Capture the final invoice signature on an iPad® and archive it into the system from the lane.
With Connected Vehicle data, Advisors get real-time Vehicle Health Status and Alerts along with previously declined services that can be scheduled during check-in to drive profits.
Rack up 15–30% more hours per RO — customer approval for Service work increases after seeing videos through text messages.* Easily view real-time analytics through the KPI Dashboard including utilization, RO dollars and videos taken, viewed and shared.
Clearer communication through text and video build trust and loyalty.
OEM-specific scheduled maintenance menus drive additional profits.
1. NADA Data, 2022, 2. DealerRater Survey, 3. TruVideo, 4. CDK Research
The more accurate, efficient and transparent your Service process is, the more satisfied your customers will be. Find out how CDK can make that happen.
Contact Us and Let’s Examine Your Dealership’s Specific Needs