No matter how tough it gets out there, your heavy equipment customers still have a job to do — and your dealership still has a difference to make. Stay connected to your employees and customers in the field and on the job site with a suite of leading-edge remote solutions integrated with CDK IntelliDealer.™
Give your Technicians a way to look up equipment and parts, post time, and update work order information in the field. CDK ID MobileAccess enables remote real-time information from your IntelliDealer DMS.
Produce accurate mobile inspections, including Site Inspections and Rental Return Inspections from MobileTech, Traffic or manually as needed
Clock repair time to work order segments
Search Parts inventory
View and share equipment inventory
Maintain customer information
Take your service to the next level for both your customers and employees by sending crucial text and email communications directly from your IntelliDealer DMS.
Keep customers connected to their dealership accounts 24/7. Offer your customers self-service access to their account and equipment information when and where they want it.
Tethr It Now uses augmented reality capabilities to help you facilitate parts ordering, virtual inspections, remote training, operational troubleshooting and more. Connect with employees and customers within seconds — wherever they are.
Guide operators through troubleshooting and training from afar.
Dispatch Technicians knowing they will arrive with the right parts and tools.
Conduct equipment inspections without having to leave the store.
Usage of the technology has a direct effect on uptime and the customer
No app installation required!
Source: *Tethr It Now
Virtual Customer Experience